AI operations for UK property agencies
More properties. Less chasing.
LETO is AI property management automation for UK letting and estate agencies. Automate everyday work behind repairs, tenancies and property sales. See what is outstanding, who owns the next action and which decisions need a person.
Work alongside your existing systems. Keep control of important decisions.
Property agency workflows
Illustrative data
Choose an example
MNT-1042 · 12 Alder Court, Flat 3
Tenant reports a boiler fault online
Reviewed by LETO
Agent’s contractor list
Action taken by LETO
The tenant reports the fault directly through the platform and uploads photos. LETO reviews the report, approves the job within the agent’s agreed limits and selects a suitable contractor from the list the agent has pre-loaded. Anything outside those limits goes to the agent for approval.
Evidence on file
Tenant’s report and boiler photographs received
Contractor selected from the agent’s pre-loaded list
Job approved within the agent’s agreed limits
Example data. Actions and correspondence are recorded against the relevant case.
Daily administration
How much of your day goes on chasing?
Lettings staff chase documents. Property managers chase approvals. Branch managers ask for updates. LETO handles the follow-ups you authorise and records the responses, so staff do not have to repeat the same checks.
Information arrives everywhere
Requests, documents and updates arrive through different channels. Someone has to find the right record, piece together the context and work out what happens next.
The same follow-up, again
Missing paperwork, unanswered approvals and routine updates create another round of emails. The details change, but the work repeats across teams.
Documents get separated from the work
Certificates, agreements and decisions sit in inboxes instead of alongside the task. Each handover means finding the information again.
Deadlines need someone watching
Renewals, outstanding actions and move-in dates compete for attention. Managers chase updates just to see what is waiting and who owns the next step.
What LETO automates
Documents, reminders, approvals and updates.
Tenants report issues and complete onboarding directly through the platform. LETO reviews repair reports, coordinates your pre-loaded contractors and follows up missing onboarding information. Your team handles exceptions and final tenancy decisions.
Maintenance
Tenants report issues directly through the platform. LETO reviews each report and approves repairs within your agreed limits, using the contractors your agency has pre-loaded. Exceptions come back to your team.
Tenancy administration
Let prospective tenants complete onboarding online: enter their details, upload documents and supply referencing information. LETO follows up missing items and prepares the application for review, reducing manual chasing and data entry.
Reporting
See overdue work, pending approvals and blocked move-ins from the records your team uses. Open the case to understand what needs attention.
Sales & conveyancing
Keep sales moving from offer accepted through completion and registration. LETO organises solicitor correspondence, coordinates authorised searches, tracks enquiries and brings the next action into focus.
LETO SALES & CONVEYANCING
The sale does not end when the keys change hands.
Bring correspondence, searches, legal enquiries and transaction milestones into one connected workflow. LETO handles authorised follow-ups, flags missing information and tracks post-completion work through registration. Your team focuses on the decisions and relationships that need them.
Shared progress for the agency. Controlled legal workspaces for authorised conveyancers.
Agency progress view
18 Willow Close
Current stage: Searches and enquiries
Priority: Enquiry response overdue
Owner: Seller’s conveyancer
Next action: Review and send follow-up
Search status: Expected Monday — no chase needed
Exchange status: Not yet authorised
Progress update drafted for review.
Product illustration — example data
How the automation works
How a task is handled
LETO records the information, checks what is missing and takes the steps you have authorised. Anything outside those permissions goes to your team. Available actions depend on your enabled workflows and connections.
01
Capture
Save the request, document or task against the relevant record so staff can find the information in one place.
02
Check the details
Identify missing information and suggest the next action. Flag uncertain details for a person to check.
03
Apply your rules
Follow the permissions, approval limits and escalation routes agreed for each workflow. Keep important decisions with the right person.
04
Follow up
Send authorised reminders and updates, record responses and flag blocked or overdue tasks for your team.
Integrations
Works alongside the systems you already run
LETO is the automation layer, not a replacement for your CRM. The integration register lists 15 entries across agency platforms, tenancy tools and finance systems, and each entry states what it reads, what it writes and what access it needs.
Reapit
Keeps tenancy and property records aligned automatically, so the automation works from the same data as your CRM. Requires access to your own Reapit account.
What it needs: your Reapit account and account-level permissions
You decide what LETO writes back to Reapit.
Microsoft 365
Your team signs in with the work account they already use, so there is no extra password to manage and access follows your own directory.
What it needs: consent from your Microsoft 365 administrator
Your administrator grants the access, in your own environment.
Also connects: Alto, Jupix, Expert Agent, Dezrez, Street.co.uk, Acquaint, Veco, Goodlord, PayProp, Fixflo, InventoryBase, deposit schemes and accounting systems.
Management visibility
See what needs attention.
Overdue work, pending approvals and blocked move-ins are drawn from the same records your team works in. Figures cover work recorded in LETO and link to the cases behind them.
Overdue tasks, pending approvals and blocked move-ins in one view
Branch and portfolio breakdowns for multi-branch operations
Every figure traceable back to the case and the automated step that produced it
Product illustration
Last 30 days
18
Overdue tasks
7
Awaiting approval
2
Blocked move-ins
Branch
Open cases
North
34
Central
21
Riverside
12
Figures shown are illustrative.
Who it is for
For lettings, property management and branch teams
Staff can check the task history. Managers can see who is responsible and what is overdue. Branch teams work from the same records.
Letting agents
Prospective tenants complete their own onboarding online. LETO collects the information and follows up missing items, so your back office spends less time chasing paperwork and re-entering details.
Property managers
Check requests, approvals, documents and messages against each case. See which actions are waiting for a response and which need a decision.
Multi-branch agencies
Check outstanding tasks and who is responsible across branches. Set permissions for each team and review the cases that need intervention.
Control and ownership
You set the boundaries. LETO works within them.
Decide which routine steps may run automatically and which need approval. Give your team a clear way to review exceptions, intervene and see the case history.
Role-based permissions
Branch, team and individual access is configured by your administrators, including which automated steps may run without a person approving them first.
White labelling
Resident-facing touchpoints carry your agency name and branding, so residents see you rather than us.
Every automated action is logged
Each step LETO takes on its own is recorded against the case with its reasoning, so the position can be evidenced after the event.
Data handling stated plainly
Read about access controls and automated actions on our security page. Contact us for hosting, retention and sub-processor details.
Common questions
Straight answers before you book
Each area has its own page, with the detail of what it covers and how it fits your process.
No. LETO runs property operations alongside your CRM, which stays the system of record for applicants, offers and marketing. Records are kept consistent rather than duplicated, and the integration register states exactly what each connection reads and writes.
Which tasks take up your team’s time?
Tell us what your staff spend time requesting, checking and chasing. We’ll show you which steps LETO can handle, which need a person and what is required to connect your systems.
A walkthrough using your agency’s process.