For multi-branch agencies
Consistent case records across your branches
Use agreed task definitions and permissions across offices. Branch teams keep responsibility for their work, while managers can review outstanding tasks and case histories across the group.
Built for agencies running several offices from one operational record.
Across offices
Why group figures take so long to agree
The numbers usually exist. What is missing is confidence that each branch counted the same thing in the same way, when branches use different definitions or record completion at different points.
Local workarounds
Each office solves the same problem in its own spreadsheet, so a group view has to be rebuilt by hand every month.
Definitions that differ
One branch closes a job when the contractor attends, another when the invoice lands. The totals then disagree for good reasons.
Cover and handover
When someone is away, picking up their work depends on how well they wrote it down rather than on the system continuing without them.
How it is organised
Local responsibility and shared records
Branches keep ownership of their work. Shared case definitions and agreed rules make group reporting comparable.
01
Shared record structure
Properties, tenancies and cases follow the same shape in every branch, so a group view does not need translation.
02
Local ownership
Work stays with the office that owns it, and LETO chases within that office. Group visibility is about seeing the position, not taking the job away.
03
One set of rules, applied everywhere
Agreed once and then enforced by the automation, so a closed case means the same thing in every office.
04
History written as it happens
Because LETO writes the trail as it acts, cover and handover do not depend on a separate note.
Capabilities
What group oversight relies on
Review branch figures using agreed definitions. Open the case records to check the work behind each total.
Reporting
Branch and group views generated from the same records, with the definitions written down rather than assumed.
Maintenance
The same automated case structure in every office, which is what makes comparison possible at all.
Tenancy administration
Shared tenancy and compliance records, chased automatically, so group obligations can be seen in one list.
Scoped for your group
During onboarding, we agree branch permissions, group roles, automation limits and migration scope. We confirm the available hosting region and data residency arrangements in writing.
Bring your branch structure to the conversation
Tell us how many offices you run, how they differ, and which figures you currently assemble by hand.
We will cover branch structure, permissions and group reporting.