Pricing
Choose a plan for your portfolio
Compare managed units, monthly automation credits, staff accounts and document storage across four plans. Check onboarding costs and separately priced services before choosing.
All prices exclude VAT. Minimum term twelve months, billed monthly.
Plans
Pick the plan that matches your portfolio
The automation is the same on every plan. What changes is the number of managed units, monthly automation credits, staff accounts and document storage.
Micro
For smaller agencies managing up to 50 units, extendable to 200.
£99
Per month, excluding VAT
Annual subscription
£1,188
One-off onboarding
£299
First year total
£1,487
Included each month
Managed units
50
Automation credits
1,000
Internal staff accounts
5
Document storage
5 GB
Core
For agencies managing up to 250 units across a whole team.
£499
Per month, excluding VAT
Annual subscription
£5,988
One-off onboarding
£1,000
First year total
£6,988
Included each month
Managed units
250
Automation credits
5,000
Internal staff accounts
Unlimited
Document storage
50 GB
Growth
For agencies with up to 750 units and a heavy workload.
£999
Per month, excluding VAT
Annual subscription
£11,988
One-off onboarding
£2,500
First year total
£14,488
Included each month
Managed units
750
Automation credits
15,000
Internal staff accounts
Unlimited
Document storage
150 GB
Scale
For larger operations managing up to 2,000 units.
£1,999
Per month, excluding VAT
Annual subscription
£23,988
One-off onboarding
£5,000
First year total
£28,988
Included each month
Managed units
2,000
Automation credits
40,000
Internal staff accounts
Unlimited
Document storage
500 GB
Every plan includes tenant, landlord and contractor access within your managed portfolio at no extra charge, and automation credits are pooled across your staff and workflows.
Extra capacity
Add capacity without changing plan
If your portfolio grows or a busy month uses more automation than usual, you can extend the plan you are on rather than move up a tier.
Portfolio extensions
Micro extension. Adds 50 managed units and 1,000 monthly credits. Maximum three extensions, taking Micro to 200 units.
£100 a month
Standard extension, on Core, Growth and Scale. Adds 100 managed units and 2,000 monthly credits.
£100 a month
Extensions change units and credits only. Micro stays at five staff accounts and 5 GB of storage, so a team that outgrows those needs Core.
Automation credit top-ups
1,000 credits, on Micro
£25
2,000 credits, 2.5p each
£50
10,000 credits, 2p each
£200
50,000 credits, 1.5p each
£750
Top-ups add automation usage only, not units, staff accounts or storage. Purchased credits stay valid for twelve months while your subscription is active.
Priced separately
The services below are charged separately from the subscription. We confirm the scope and price before you order.
Additional document storage
By quotation
SMS and other supported paid messaging
Supplier cost plus 20%
Voice calling and voice AI, once supported
By quotation
Paid referencing, identity checks and electronic signatures
Third-party fees
Training and configuration beyond standard onboarding
By quotation
Complex migration, historical backfill or data cleansing
By quotation
Bespoke connectors or additional CRM organisations
By quotation
Enhanced support, dedicated infrastructure or enterprise deployment
By agreement
Paid messaging runs on a separate communications balance with its own published tariffs and a spending cap you control, so it is never taken out of your automation credits. Your existing CRM, email and other third-party subscriptions stay with you.
Included
What every plan includes
Every capability below is live and included on Micro through to Scale. What changes between plans is the allowance, not the functionality.
Maintenance automation
Repair reporting with supporting photo uploads
Tenant and property matching
AI issue classification, urgency assessment and trade recommendations
Configurable approval thresholds and landlord approval workflows
Contractor recommendations, instructions and coordination
Appointment requests, reminders and overdue follow-ups
Tenant and landlord communication drafts and authorised updates
Maintenance status tracking and completion evidence
Tenancy administration
Move-in cases with configurable checklists
Referencing, identity check and document status tracking
Tenancy agreement, deposit and payment status tracking
Missing document detection and reminders
Compliance document and expiry tracking
Move-in readiness, blockers and exception alerts
Workspace, reporting and controls
Mobile-friendly web application
Case timelines, documents, tasks and communications
AI case summaries and document extraction
Standard workflow rules and communication templates
Human approval queues, exception handling and manual overrides
Role-based permissions and audit trails
Dashboards for outstanding work, overdue cases and blocked move-ins
Automation activity and usage reporting
Usage alerts, spending controls and optional automatic top-ups
Integration, onboarding and support
Standard read-only Reapit connector, subject to supported data and authorised access
Standard workflow email connection through supported connectors
Account configuration and clean, supported data import during onboarding
Guided activation of the standard workflows
Standard product support
Your existing CRM, email and other third-party subscriptions stay with you
Automation credits
What a credit is spent on
Credits are charged for the activities listed below. A single repair or tenancy can involve several charged activities. Checklists, scheduled rules and human actions do not use credits. Contractor labour is not included in the software subscription.
Activity
Credits
Interpret an incoming message, match it to a case and extract the action needed
1 credit
Produce a contextual outbound communication. Sending that same output is not charged twice, though delivery fees may apply
1 credit
Generate an on-demand case summary or operational answer
2 credits
Complete an initial maintenance triage bundle, covering interpretation, classification, recommended trade and an acknowledgement draft
5 credits
Extract and structure a document pack of up to ten pages. Larger documents and bulk jobs show a price before they run
5 credits
Deterministic checklists, scheduled rules, ordinary synchronisation and dashboard views
No credits
Recording a human approval or a manual case update
No credits
Retrying a failure, suppressing a duplicate, or reprocessing caused by a fault on our side
No credits
You are never charged for our own failures, or for processing the same unchanged information twice.
Allowances and terms
How allowances and scope work
Check how units are counted, when credits expire and what happens when you reach your allowance.
What counts as a managed unit
A separately managed dwelling or lettable unit under an active management instruction. Separately let rooms count individually. Several occupants sharing one dwelling do not, and archived or duplicate records are not counted.
Credits renew monthly
Your included credits replenish each subscription month. Up to a quarter of the monthly allowance carries into the following month, and no further.
Purchased credits last twelve months
Top-up credits stay valid for twelve months while your subscription is active, so a quiet quarter does not waste them.
You are warned before you run out
Alerts at 75%, 90% and 100% of the allowance, each with a projection of where the month is heading.
Automatic top-ups are off by default
A billing administrator must enable automatic top-ups and set a monthly spending limit.
If the allowance is used up
Discretionary AI work pauses or routes to your staff. Your records, ordinary intake, manual processing, deterministic reminders and the agreed urgent case route all keep working.
Included means access, not unlimited AI
Every plan has access to every released feature. The metered activities inside those features draw on your pooled credit allowance.
Approval controls stay with you
Routine actions can run under the authorisation you configure. Sensitive, uncertain and higher-risk decisions keep a human approval or an escalation.
No silent upgrades
Extensions and tier changes need your authorisation. If the next plan becomes the cheaper option for you, we will tell you rather than leave you on extensions.
External access is included, portals are not
Tenants, landlords and contractors in your managed portfolio use the standard workflow interfaces at no extra charge. Bespoke portal development is separate work.
Tracking a check is not performing it
Status tracking does not include buying paid checks, making legal determinations or replacing an authorised human decision.
Twelve month term, billed monthly
Every plan has a minimum twelve month subscription term and is billed monthly. All prices exclude VAT.
What happens next
How you get started
We confirm your plan, onboarding requirements and separately priced work before configuring the account.
01
You tell us your managed unit count, branches and the systems already in place.
02
We walk through LETO against your own process and confirm which plan matches your portfolio.
03
You receive a written order covering the plan, onboarding scope and anything priced separately.
04
We configure your account, import your supported data and agree a go-live date.
Questions
Pricing questions
Contact us if you need help checking an allowance or a separate charge.
How is LETO priced?
On the size of your portfolio. Four plans run from £99 to £1,999 a month excluding VAT, each with a set number of managed units, automation credits, staff accounts and document storage. Every plan includes the same released functionality.
What is an automation credit?
What happens if we use all our credits in a month?
What if our portfolio grows mid-term?
Is onboarding compulsory?
Check the plan against your workload
Tell us your portfolio size and the tasks you want to automate. We’ll review the allowance, onboarding and separately priced services with you.
Plans from £99 a month, excluding VAT. Twelve month minimum term.